Lionel Visionline Limited Warranty Policy & Service

This Lionel product, including all mechanical and electrical components, moving parts, motors and structural components, with the exception of TRACTION TIRES are warranted to the original owner-purchaser for a period of two years from the original date of purchase against original defects in materials or workmanship when purchased through a Lionel Authorized Retailer*.

This warranty does NOT cover the following:

  • Normal wear and tear
  • Defects appearing in the course of commercial use
  • Damage resulting from abuse/misuse of the product
  • Damage resulting from consumer or unauthorized attempted repair or modification

Transfer of this product by the original owner-purchaser to another person voids this warranty in its entirety. Modification of this product in any way; visually, mechanically or electronically, voids the warranty in its entirety.

Any warranted product which is defective in original materials or workmanship and is delivered by the original owner-purchaser (this warranty is non-transferrable) to Lionel LLC MUST be accompanied by the original receipt for purchase (or copy) from an Authorized Lionel Retailer*, will at the discretion of Lionel LLC, be repaired or replaced, without charge for parts or labor. In the event the defective product cannot be repaired, and a suitable replacement is not available, Lionel will offer to replace the product with a comparable model (determined by Lionel LLC), if available. In the event a comparable model is not available the customer will be refunded the original purchase price (requires proof of purchase from the Authorized Lionel Retailer* it was originally purchased). Any products on which warranty service is sought must be sent with prior Return Authorization # from Lionel freight or postage prepaid (Lionel will refuse any package when postage is due). Lionel is not responsible for any unauthorized contents of the package or shipping packaging or materials or any package sent with-out prior authorization. Transportation and shipping charges are not covered as part of this warranty.

NOTE: Products that require service that do not have a receipt will not be serviced by Lionel. Any product sent to Lionel under a Return Authorization and not accompanied by a receipt; the return shipping costs will be the responsibility of the customer.

In no event shall Lionel LLC be held liable for incidental or consequential damages.

Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above exclusion may not apply to you. This warranty gives you specific legal rights and you may have other rights which vary from state to state.

Instructions for Obtaining Service

If service for this Lionel LLC product is required you must FIRST call 1-800-4LIONEL (1-800-454-6635), Email, or write to:

Lionel Customer Service
6301 Performance Drive
Concord, NC 28027

Please have the Lionel product number and original receipt showing the date, location of original purchase, and description of problem. You will receive a return authorization (RA) number to ensure your merchandise will be properly tracked and handled upon receipt at Lionel LLC.

Once you have your Return Authorization (RA) number, make sure the item is well packed to protect during shipping. (The original packaging was designed to protect product during transit)

Please make sure you have followed all of the above instructions carefully before returning any merchandise for service.

Warranty Information

Products that are more than 3 years old, from date of manufacture, are not applicable for warranty coverage, even if they have never been sold prior to this date. (Under no circumstance shall any components or labor be provided free of charge.)

*A complete listing of Lionel Authorized retailers can be found by calling 1-800-4-LIONEL or by visiting our website at