Contact Lionel Customer Service
Thank you for reaching out to Lionel Customer Service; We appreciate your continued interest in our products and brand. We at Lionel always value our customers' feedback and opinions. Please use one of the methods below to contact Lionel:
Before dialing, take a moment to view the simple checklist below and have the answers to these questions readily available. It will help us to serve you quickly and efficiently.
- What is your product number(s)?
- Where was it purchased?
- Was it purchased within the last year?
- Do you have a receipt?
- How are you running your train? IE Legacy, command control, Bluetooth APP ETC
- Have you tried to reprogram your engine?
- Have you performed any diagnostics? If so, what have you checked?
Lionel Customer Service Representatives are available Monday through Friday, 9am to 5pm EST. to answer general questions regarding products and services offered by LIONEL L.L.C
Attn: Customer Service
6301 Performance Drive
Concord, NC 28027
For more infrmation and the most current updates regarding Lionel, please follow us on social media
- Facebook: @Lionel Trains
- Twitter: @Lionel_Trains
- YouTube: @Lionel Trains
- Instagram: @lionel_trains -or-
BASED ON THE NATURE OF YOUR INQUIRY, THE CUSTOMER SERVICE GROUP WILL COMMUNICATE WITH THE APPROPRIATE INTERNAL DEPARTMENT. UNFORTUNATELY, WE ARE UNABLE TO ANSWER ANY QUESTIONS OR SHARE SPECIFICS REGARDING FUTURE PRODUCT LAUNCHES AND OFFERINGS AS THESE ARE CONSIDERED CONFIDENTIAL UNTIL OUR PRODUCT AND MARKETING TEAMS RELEASE THEM.
FURTHER, IT IS LIONEL’S POLICY THAT WE DO NOT SOLICIT FOR OR ACCEPT ANY UNSOLICITED PRODUCT IDEAS OR SUGGESTIONS INCLUDING ANY CONFIDENTIAL, SECRET OR PROPRIETARY INFORMATION. If you provide to us anything, including all ideas and suggestions, you agree that what you provide is neither confidential nor secret, that it may be freely used by us and others in any manner and for any purpose, that it neither infringes the rights of anyone else nor uses anyone else’s confidential information, and that you are providing it freely and with a royalty-free, perpetual, irrevocable, transferable, sub-licensable, worldwide, non-exclusive right and license to use, reproduce, edit, modify, enhance, adapt, publish, translate, create derivative works from, distribute, perform, and display it, and to incorporate it in other things and works in any form, media, or technology now known or later developed.
If you have a simple suggestion about a product, we will forward it to our Product Development department. If you have a more involved "product idea" that you are wanting to formally suggest to Lionel, you will need to first have your idea patented, to protect yourself and Lionel. Then contact us and we will send to you a packet of information that will explain to you how to formally send us your idea. Please know that we only accept ideas for trains, no other types of toy products.
Please be aware you will only get an additional response if we have further questions or clarifications on your submission.