Lionel Customer Service Frequently Asked Questions

A: Yes. Until an order or item enters the shipping process, billing and/or shipping addresses may be updated by logging into your account, visiting your Purchase History page and following the instructions provided there.

A: Yes. Until an order or item enters the shipping process, credit card information may be updated by logging into your account, visiting your Purchase History page and following the instructions provided there.

A: Sometimes. For eligible orders/items, until it enters the shipping process, it may be cancelled by logging into your account, visiting your Purchase History page and following the instructions provided there. NOTE: Some items are not eligible to be cancelled online. If there is any issue with such an order/item, please contact Lionel.

A: Please see our shipping table for details

A: See warranty policy to check if your item qualifies

A: Lionel does not offer any out of warranty repair service. You can reach out to these Service Centers who specialize in out of warranty repair