Contact Us

By Mail

Lionel LLC
Attn: Customer Service
6301 Performance Drive
Concord, NC 28027

Please understand that the above groups are not able to answer “product marketing” questions. They cannot discuss product marketing issues such as when a product, not yet in a Lionel catalog, will be offered, etc. Customer Service individuals do not know the answers to these types of marketing questions. Questions that concern Lionel marketing of product, etc. are “company private” issues and are not shared with individuals outside the executive and marketing areas of the company.

Please also understand that we do not solicit any confidential, secret or proprietary information or other material from you. If you provide to us anything, including all ideas and suggestions, you agree that what you provide is neither confidential nor secret, that it may be freely used by us and others in any manner and for any purpose, that it neither infringes the rights of anyone else nor uses anyone else's confidential information, and that you are providing it freely and with a royalty-free, perpetual, irrevocable, transferable, sub-licensable, worldwide, non exclusive right and license to use, reproduce, edit, modify, enhance, adapt, publish, translate, create derivative works from, distribute, perform, and display it, and to incorporate it in other things and works in any form, media, or technology now known or later developed.